Privacy Policy

We may collect personal information that you provide to us when you visit our website, place an order, contact support, or interact with our services.

• Name and contact information
• Email address and phone number
• Billing and payment-related information
• Order details and purchased eSIM plans
• Device model, destination, and support-related information you choose to provide
• Messages, screenshots, or error details submitted for customer support

When you use our website, certain information may be collected automatically through cookies, analytics tools, pixels, server logs, and similar technologies.

• IP address
• Browser type and device information
• Pages viewed and actions taken on our website
• Referring website or marketing source
• Approximate location based on technical information
• Checkout, cart, and website usage activity

We use personal information to operate our website, process orders, deliver eSIM products, provide support, improve our services, and protect our business.

• Process and fulfill eSIM orders
• Send eSIM details, QR codes, and installation instructions
• Provide customer support and troubleshooting
• Confirm payment and prevent fraud
• Improve website functionality and customer experience
• Communicate order updates, support messages, and policy notices
• Comply with legal, tax, accounting, and regulatory obligations

We may use cookies and similar technologies to operate our website, remember preferences, improve performance, analyze traffic, support checkout, and measure marketing effectiveness.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality, checkout, or user experience.

We do not sell your personal information in the ordinary sense of selling customer lists. However, we may share information with service providers and partners as needed to operate our business.

• Shopify and website hosting providers
• Payment processors and fraud prevention providers
• eSIM fulfillment and delivery partners
• Email, customer support, and communication tools
• Analytics and advertising service providers
• Professional advisors, legal, tax, or compliance providers
• Government authorities if required by law

Payments are processed through third-party payment providers. We do not store full credit card numbers on our website.

Payment providers may collect and process payment information according to their own privacy and security policies.

If you contact us for support, we may collect information related to your order, device, installation issue, screenshots, error messages, and communication history.

This information is used to help troubleshoot issues, verify orders, provide support, and improve our services.

We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, accounting, and dispute resolution.

Retention periods may vary depending on the type of information, business needs, and legal requirements.

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or to opt out of certain data processing.

To submit a privacy request, please contact us using the contact information listed below. We may need to verify your identity before processing your request.

If you sign up for marketing communications, we may send promotional emails or updates. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Transactional messages, order updates, and customer support communications may still be sent when necessary.

If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

By using our website or purchasing our products, you understand that your information may be transferred and processed outside your country of residence.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Our website may contain links to third-party websites, tools, payment providers, or services. We are not responsible for the privacy practices or content of third-party websites.

Please review the privacy policies of third-party services before providing personal information to them.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date if applicable.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.