Terms of Service

This website is operated by Top Mobile LLC. Throughout the site, the terms “we”, “us”, and “our” refer to eSIM Top and Top Mobile LLC.

By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.

eSIM Top sells digital travel eSIM products. Our products are delivered electronically and do not include a physical SIM card.

Product details, QR codes, activation information, and installation instructions may be delivered by email or other electronic methods after purchase.

Before purchasing, you are responsible for confirming that your device is eSIM-compatible and carrier-unlocked.

• Your phone must support eSIM installation.
• Your phone must be unlocked by your carrier.
• Your device must support mobile data services in your destination.
• Compatibility may vary by device model, region, carrier, and software version.

If you are not sure whether your device supports eSIM, please contact us before placing your order.

We try to display accurate product information, including destination coverage, network type, data amount, validity period, and supported features.

However, network availability, speed, signal strength, and coverage may vary depending on local carrier conditions, device settings, location, congestion, and other factors outside our control.

By placing an order, you agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, suspicious, incorrect, or in violation of these terms.

Our products are delivered digitally. No physical shipping is required.

Delivery is usually completed by email after purchase, but processing time may vary due to payment confirmation, product availability, system processing, manual verification, fraud review, or technical issues.

Please make sure the email address used at checkout is correct and accessible.

You are responsible for following the installation and activation instructions provided with your eSIM.

• Install your eSIM with a stable Wi-Fi connection.
• Do not delete your eSIM after installation unless instructed by support.
• Turn on data roaming when required.
• Follow the instructions sent with your specific eSIM plan.

Deleted eSIM profiles may not be recoverable or reusable.

Most travel eSIM plans sold on our website are data-only. Unless clearly stated on the product page, our eSIM plans do not include a phone number, voice calls, or SMS.

You may use internet-based apps such as WhatsApp, WeChat, iMessage, FaceTime, Google Maps, email, and other online services with mobile data.

Refund eligibility is limited because eSIM products are digital and may be delivered, installed, activated, or used shortly after purchase.

Please review our Refund Policy before placing your order. Refund requests are handled according to our Refund Policy.

By purchasing from eSIM Top, you agree that you are responsible for:

• Selecting the correct destination, data plan, and validity period.
• Confirming that your device supports eSIM.
• Confirming that your device is carrier-unlocked.
• Providing a correct and accessible email address.
• Following installation and activation instructions.
• Contacting support before deleting your eSIM or making repeated installation attempts.

You agree not to use our website, products, or services for unlawful, abusive, fraudulent, or harmful purposes.

• You may not attempt to abuse, resell, duplicate, reverse engineer, or misuse our digital products.
• You may not use our services in violation of applicable laws or regulations.
• You may not interfere with the security, operation, or functionality of our website.

To the fullest extent permitted by law, eSIM Top and Top Mobile LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

We are not responsible for network issues caused by local carrier coverage, device limitations, incorrect settings, poor signal, roaming restrictions, destination conditions, or other factors outside our control.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website.

Your continued use of our website or services after any changes are posted constitutes acceptance of those changes.