Digital Delivery Policy

All eSIM products sold on our website are digital products. No physical SIM card will be shipped.

After your order is completed, your eSIM details, QR code, activation information, or installation instructions may be delivered by email or other electronic methods.

Your eSIM information will be sent to the email address provided at checkout.

Please make sure your email address is correct before completing your order. eSIM Top is not responsible for delivery delays caused by an incorrect or inaccessible email address provided by the customer.

Most eSIM orders are processed and delivered electronically after purchase.

In most cases, delivery is completed within minutes. However, delivery time may vary depending on payment confirmation, product availability, system processing, fraud review, manual verification, or other technical factors.

If you do not receive your eSIM email within a reasonable time after purchase, please check your spam or junk folder and contact our support team.

Because our eSIM products are digital, we do not ship physical products. There are no shipping carriers, tracking numbers, or physical delivery fees for eSIM products.

Any shipping-related language shown during checkout should be understood as digital delivery for eSIM products.

If you entered the wrong email address during checkout, please contact us as soon as possible with your order number and correct email address.

If the eSIM has already been delivered to the email address provided at checkout, we may need to verify your order information before resending the eSIM details.

Some orders may require additional verification before delivery. This may happen due to payment review, suspected fraud, system flags, or other security reasons.

If verification is required, delivery may be delayed until the review is completed.

If your order is completed through a manual payment method, delivery may begin after payment has been confirmed.

Manual payment processing time may vary depending on the payment method and verification process.

If we are unable to deliver your eSIM due to a system issue or fulfillment issue, please contact us for assistance.

If the purchased eSIM plan cannot be delivered or fulfilled, you may be eligible for a replacement plan or refund according to our Refund Policy.

Before purchasing, you are responsible for making sure that:

• Your device supports eSIM.
• Your device is carrier-unlocked.
• You have access to the email address used at checkout.
• You have a stable internet or Wi-Fi connection for eSIM installation.
• You select the correct destination, data plan, and validity period.