Shipping Policy

Effective date: October 4, 2026

eSIM Top, operated by Top Mobile LLC, sells digital eSIM products. No physical SIM card or other physical item is shipped unless a product page explicitly states otherwise.

1. Digital delivery

After successful payment confirmation (including verification of any manual payment), your eSIM details, QR code, and installation instructions are delivered electronically to the email address provided at checkout. Delivery is usually completed shortly after payment, but occasional delays may occur because of payment review, email delivery issues, provider processing, or technical maintenance.

2. No physical shipping fees

Because standard eSIM products are delivered electronically, there is no physical shipping charge for those products.

3. Please check your email address

You are responsible for entering a valid email address at checkout. If you do not receive your eSIM email, please check your spam, junk, promotions, and other filtered folders before contacting support.

4. Delivery delays

If your payment has been completed but you have not received your eSIM within a reasonable period, contact support@esimtop.com. Please include your order number and the email address used for the order so we can investigate quickly.

5. Installation and activation timing

Receiving the eSIM email does not always mean that the plan's validity period has started. Activation rules vary by product and provider. Follow the instructions included with your order and the information shown on the product page. Some plans begin when the eSIM first connects to a supported network, while others may follow different activation rules.

6. Travel readiness

We recommend purchasing and installing your eSIM with enough time to resolve any compatibility or setup issue before you need mobile data. Your phone must be unlocked and eSIM-compatible.

7. Incorrect or incomplete delivery details

If an order cannot be delivered because the checkout email address was entered incorrectly, contact support as soon as possible. We may ask you to verify order details before resending sensitive eSIM information.

8. Service availability

Delivery of an eSIM does not guarantee identical network performance in every location. Coverage, speed, signal strength, available network generation, and roaming performance depend on local operators, device compatibility, congestion, geography, and other conditions outside our direct control.

9. Refunds

If we cannot deliver or fulfill your purchased plan, you can request a refund or choose a suitable replacement. Other cancellations and refunds are handled under our Refund Policy.

10. Contact

Top Mobile LLC (operating eSIM Top)
1725 Blake St Unit 540, Denver, CO 80202, United States
Email: support@esimtop.com
Phone / WhatsApp: +1 (573) 353-1310