Refund Policy

Our eSIM products are digital products. After your order is completed, your eSIM details, QR code, or installation instructions may be delivered by email or other electronic methods.

Because eSIM products are digital and may be installed, activated, or used shortly after delivery, refund eligibility is limited.

You may be eligible for a refund if:

• You placed a duplicate order by mistake.
• You purchased the wrong eSIM plan and the eSIM has not been delivered, installed, activated, or used.
• The eSIM cannot be delivered due to a system or fulfillment issue.
• The eSIM does not work due to a confirmed technical issue that cannot be resolved by our support team.
• We are unable to provide the purchased eSIM plan after your order has been placed.

Please contact us as soon as possible if you believe you are eligible for a refund.

Refunds are generally not available if:

• The eSIM has already been installed on your device.
• The eSIM has already been activated or used.
• The QR code or installation details have already been delivered and accessed.
• Your device is locked by your carrier.
• Your device does not support eSIM.
• You purchased the wrong destination, data amount, validity period, or plan type after the eSIM has been delivered.
• You deleted the eSIM after installation.
• You no longer need the eSIM after purchase.
• You experienced poor network coverage due to local carrier conditions, device settings, location, signal limitations, or other factors outside our control.

Before purchasing, you are responsible for confirming that your device is:

• eSIM-compatible
• Carrier-unlocked
• Able to use mobile data services in the destination country or region

If you are not sure whether your device supports eSIM, please contact us before placing your order.

If you experience installation or activation issues, please contact our support team before deleting the eSIM or making repeated installation attempts.

We may ask you to provide screenshots, device model information, error messages, or other details so we can help troubleshoot the issue.

Refund requests must be submitted within 7 days of purchase. Requests submitted after this period may not be accepted.

To request a refund, please contact us with the following information:

• Order number
• Email address used for the order
• Destination or eSIM plan purchased
• Reason for the refund request
• Screenshots or error messages, if applicable

If your refund request is approved, the refund will be processed to your original payment method when possible.

Refund processing time may vary depending on your payment provider, bank, or card issuer.

If your order was completed through a manual payment method, refund handling may be processed manually. Please contact our support team for assistance.