Frequently Asked Questions

An eSIM is a digital SIM that allows you to activate a mobile data plan without using a physical SIM card. You can install it by scanning a QR code or using manual setup instructions on a compatible device.

After you purchase a travel eSIM plan, your eSIM details will be sent by email. You install the eSIM on your compatible phone, turn on data roaming for the eSIM, and connect to a supported local network at your destination.

No. An eSIM is installed digitally on your phone. You can usually keep your original physical SIM card in your device while using the travel eSIM for mobile data.

Your phone must be eSIM-compatible and carrier-unlocked. Many recent iPhone, Samsung Galaxy, Google Pixel, and selected Android models support eSIM, but compatibility may vary by model, region, and carrier.

A carrier-unlocked phone can use SIM or eSIM plans from different carriers. If your phone is locked to a specific carrier, a travel eSIM may not work. Please check with your carrier before purchase.

On iPhone, go to Settings → Cellular or Mobile Data and look for Add eSIM or Add Cellular Plan. On Android, go to Settings → Connections, Network & Internet, or SIM Manager and look for Add eSIM, Add mobile plan, or Download SIM.

Your eSIM details and QR code will be sent to the email address used at checkout. Please make sure your email address is correct and check your inbox and spam folder after purchase.

We recommend installing your eSIM before travel while connected to stable Wi-Fi. Depending on the plan, activation may start after installation or after connecting to a supported network. Please follow the instructions sent with your eSIM.

Please do not delete your eSIM after installation. In many cases, deleted eSIM profiles cannot be recovered or reinstalled. Contact support before deleting your eSIM or making repeated installation attempts.

Yes. Please install your eSIM while connected to a stable Wi-Fi network. A weak connection may interrupt the installation process.

Most travel eSIM plans are data-only and do not include a phone number, voice calls, or SMS unless clearly stated on the product page.

Yes. You can use apps such as WhatsApp, WeChat, iMessage, FaceTime, Google Maps, email, and social media with mobile data.

Hotspot sharing is supported on many plans, but availability may vary by destination, local carrier, device model, and plan type. Please check the product details before purchase.

Once your data is used up or the validity period ends, the plan may stop working or slow down depending on the product. You can purchase another eSIM plan if you need more data.

If you need WeChat Pay or Alipay, please contact our support team for manual payment assistance. We can help you choose the right plan and complete your order.

Refund eligibility depends on delivery, installation, activation, and usage status. If you ordered the wrong plan or have an issue, please contact us as soon as possible.

You can contact us through the Contact Us page. You may also reach us through WhatsApp +1 (573) 353-1310 or WeChat 18825188143.